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خلاصہ
I want to contribute towards the growth and development of a dynamic organization
where there are ample opportunities to grow both personally and professionally
and where I can utilize my knowledge efficiently and effectively.
پراجیکٹس
تجربہ
Business Development Manager
Enter Description
Manager Sales B2C, B2B
Being a Manager I check all the operations of My Lahore, Karachi, Islamabad, Rawalpindi and Hyderabad team, I put stock demand as per customer’s requirement, check stock transparency, cash related matters, punch order in Oracle, make monthly report and put best for business growth.
ACHIEVEMENTS
· Expanded Services from 2 Cities to 6 Cities of Pakistan
· Raised Monthly Sale from 1.5 Million to 25 Million
AM Sales B2C & B2B
The Sales team provides MoltyFoam products at customer's doorstep. Customers book appointment on the website and then the team execute it.
Our slogan is "BRINING THE STORE AT YOUR DOORSTEP"
ACHIEVEMENTS
• Expanded Services from 2 Cities to 6 Cities of Pakistan
• Raised Monthly Sale from 1.5 Million to 14 Million
AM QUALITY ASSURANCE – Customer Service
Managing a Quality Team is always a challenging task, to recheck the evaluations done the by Quality team, so that the unbiased score can be presented and to provide ultimate Customer Service over the Call, Chat, Email and Social Media.
ACHIEVEMENTS
• Designed and Developed WhatsApp Chat Bot
• Improved Answer Rate and Work Code Selection
Team Lead Sales
Being the Lead of Sales Team is always Fascinating, to help the team to achieve target every month was my key responsibility on this role and to present monthly reports to the Management.
ACHIEVEMENTS
• Expanded Services from 2 Cities to 6 Cities of Pakistan
• Added Accessories Portion
TEAM LEAD QUALITY ASSURANCE – Customer Service
Managing a Quality Assurance Team with enthusiasm and friendly environment, so that the Quality Reports can be presented with unbiased results.
ACHIEVEMENTS
• Designed and Developed Complete Quality Sheet
• Improving Customer Satisfaction Index (90)
Quality Analyst
As a Quality Analyst I evaluate to subordinates and on the basis of that evaluation they gets the Incentive.
I developed and designed two excel books named Quality Work Book and Incentive Book which is being used across center.
Operations Coordinator
In PTCL I am spending one of the good time because I am here playing a role of leader, I manage to a team and my responsibilities are to update them about company's new policies, products and services.
Customer Care Representative
I started my career in PTCL as a customer care representative (CCR), on this positive my responsibilities were to provide better services to the customer by providing complete and correct information, to provide fist call resolution (FCR) and to build professional relation with the customer.
